Returns & Exchanges

Due to the perishable nature of fine wine, we are unable to accept returns for items unless they are corked, damaged in transit, or otherwise flawed upon arrival. We stand behind every bottle we sell and will work with you to ensure your satisfaction if your order does not meet our high quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Upon receiving your shipment, please carefully inspect each bottle for any signs of leakage, breakage, or heat damage sustained during transit.

• 2.
  Contact Support

  If you encounter a flawed or damaged bottle, email our support team within 30 days of delivery with your order number and a brief description of the issue.

• 3.
  Provide Documentation

  To help us process your claim quickly, please include high-resolution photos of the damaged bottle, the packaging, and the cork if applicable.

• 4.
  Resolution Process

  Once your claim is reviewed, we will issue a replacement for the same vintage if available, or provide a full credit to your account for a future daily deal.